Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). That window covers cutting the tooling as well as moulding, and it starts at approval, not at first enquiry.

Express turnaround

Deployments, events and ceremonies work to fixed dates, so tell us the date when you request the quote. We confirm in writing whether it is achievable before you pay.

Delivery

Patches ship boxed by courier, typically 2–5 business days in transit. Large orders may split across cartons. Tracking is sent as soon as the shipment leaves.

Addresses and split shipments

Check the shipping address before approval — carriers charge to redirect in transit and we pass that through at cost. We can split an order across multiple stations or offices; give us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, send photos and we open the carrier claim and remake or refund the affected portion.